Quality assurance

All health providers are required to maintain high standards. Naomi is required by the General Medical Council (the doctors’ regulatory body) to ensure that her own standards comply with Good Medical Practice. This includes adhering to the standards of the National Institute of Health and Care Excellence (NICE), keeping up-to-date with advances in practice and undergoing appraisal and re-validation. Naomi Elton Ltd is registered with the Care Quality Commission who inspect the service regularly. As a patient/user of the service you can expect

  • The highest standard of professionalism
  • Practice that is evidence-based, child-focussed and collaborative
  • The needs, safety and welfare of the child/young person are paramount – see Safeguarding Policy
  • Health care providers have a Duty of Candour which means that Naomi has a duty to inform you verbally and in writing, and provide support, if for any reason, she believes that an unexpected/intended event in your child’s care is likely to cause harm
  • You will be asked for feedback at the end of some appointments and at the end or treatment
  • If you have a difficulty that you have not been able to resolve with Naomi, you have the right to complain about the service to a third party who will work to resolve the matter for you – the see Complaint Resolution Procedure